What this Warranty covers

This Warranty applies to all Foil Drive products sold by Foil Drive Pty Ltd and any authorised reseller of any of that entity (collectively referred to as ‘Foil Drive’ in this Warranty).

Foil Drive is proud to warrant that its products will be free of defects arising from faulty materials or workmanship in the normal use of the product for the Warranty period set out below. This means that, should you have any issue with your products, you can return these to us and be sure that you will be back on the water as soon as possible.

How long this Warranty lasts

Purchases from Foil Drive Pty Ltd (Australia): Your Warranty lasts for 12 months from the date your product(s) are shipped to you (‘Purchase Date’).

Purchases from Foil Drive Europe B.V: Your Warranty lasts for 24 months from the date your product(s) are shipped to you (‘Purchase Date’).

Who can make a Warranty claim

You can make a Warranty claim if you are the owner of the product, and it is within the warranty terms and period. You must provide proof of purchase of the product, so please keep the invoice for your purchase.

How we will honour your Warranty

If you think you have a Warranty claim, please contact us using the details below. We will step you through the process of determining whether you have a valid Warranty claim. This will usually involve working with you via photographs and videos to assess the nature and extent of the issue.

All Warranty determinations will be made by us in accordance with this Warranty and will be final.

When a Warranty claim is valid, and none of the exclusions below apply and it is not otherwise covered by a local law Foil Drive will take one of the following actions, at our discretion:

1.        Supply you with a like for like replacement product (or a replacement of the relevant part which is defective) free of charge in the same quantity as was initially purchased;

2.        Repair the defective product; or

3.        Pay for the cost of repairing the product or supplying the replacement product. 

If you have a valid Warranty claim, Foil Drive will pay for any associated shipping costs, which may be costs associated with sending the product to an authorised Foil Drive Dealer or to Foil Drive directly.

If we receive a product submitted to us under a warranty claim and we determine, upon inspection, that it is not a valid warranty claim, we may require that you pay for the costs of shipping the product both to us and return to you, before we return the product to you. We may also advise you of any service charges if we determine a service is recommended for the product but will not conduct any service work until you have approved our doing so. 

What this Warranty does not cover

This Warranty does not cover:

1.        Damage caused by vandalism, maltreatment, interference and neglect from the Purchase Date;

2.        Damage resulting from use that does not follow the care and maintenance conditions provided by Foil Drive;

3.        Damage resulting from maintenance that is not in accordance or compliance with the Foil Drive maintenance content;

4.        Damage caused by the use of accessories that are not manufactured or otherwise approved by Foil Drive;

5.        A product in which the seal of any kind is broken;

6.        Damage resulting from use of the product for which it is not designed;

7.        A product that has been modified or repaired by someone other than by Foil Drive or a person authorised by Foil Drive to do so;

8.        Personal injury, death, property damage or economic loss, however caused;

9.        Warranty claims made outside two (2) months from when you became aware of the defect or material damage or from when a reasonable person should have become aware of the defect or material damage;

10.    Warranty claims where you have continued to use the damaged or defective product; and

11.    Damage caused by or resulting from normal wear and tear, including the natural degradation of lithium ion batteries, negligent use, wilful misconduct or malicious or improper use, including but not limited to errors or omissions made by you or another person using the product, use in unsafe locations, and/or use in unsafe conditions, such as inclement weather or otherwise not in accordance with the product manual(s) and/or instructions provided with the product.

Foil Drive reserves the right to alter its product specifications, manuals and/or instructions and introduce improvements at any time.

Local laws may have different requirements

Nothing in this Warranty excludes or restricts statutory guarantees that cannot be excluded under local laws. This Warranty should be read subject to the provisions of all relevant local laws, and, where required, Foil Drive will honour its obligations under those laws.

This Warranty is additional to any applicable statutory guarantees.

How to contact us for warranty service

Warranty service is available by contacting Foil Drive Pty Ltd on the details below.

Foil Drive Pty Ltd (ACN 645 399 686)

Address:             14 Denis St, St Marys, SA, 5042

Phone:                   AUS HQ: +61 8 7100 1610

        US number to Aus HQ: +1 786 471 2791

        EU Number to Aus HQ: +31 85 888 6222

Email:                       support@foildrive.com

Foil Drive will require the following documentation to verify and support your Warranty:

1.        The receipt of purchase or the delivery receipt;

2.        The order number of the purchase;

3.        The Customer’s name and address;

4.        A description of the defect to the product;

5.        Any further information reasonably requested by Foil Drive to verify and support the Warranty claim.

Foil Drive reserves the right to charge the person claiming the warranty for the reasonable delivery costs to supply the replacement product if Foil Drive accepts their Warranty claim. If a Warranty claim is not accepted, the person making the Warranty claim will have to collect, or arrange for an authorised third party to collect, the product or have the product otherwise returned at their own cost.