Refund Policy
RETURN & REFUND POLICY
Foil Drive™ strives to maintain the highest level of customer satisfaction and support. If you would like to return an item that you have ordered, please contact us at support@foildrive.com
DO YOU ACCEPT RETURNS?
We may agree to accept change of mind returns in the following circumstances:
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The item must have been sold directly to you by Foil Drive. If purchased through one of our dealers or partners, please contact them directly regarding their returns policy;
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The item must not have been used in any way and must be in original, undamaged packaging;
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The return request must be made within 28 days of delivery; and
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You must arrange and pay for the postage for the return of the item. We will not accept the return of any item that is damaged in transit.
If the product you buy is defective, we may repair, replace or refund the product at our election (subject to Australian Consumer Law requirements). Please see the ‘Australian Consumer Law’ information below.
To ask for a return, please contact our support@foildrive.com
CANCELLATION OF ORDER
If your order has not yet been filled, we may accept a change of mind cancellation. We will refund your payment excluding third party fees which we have been charged for your transaction. These fees can be up to 7.5% of your total order amount.
Because of this we ask that you carefully make your selection prior to purchasing.
CAN I EXCHANGE AN ITEM?
No, we do not accept exchanges on products.
AUSTRALIAN CONSUMER LAW
Products sold by Foil Drive Pty Ltd come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A "major failure" as defined in the Australian Consumer Law broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard, you should refer to the Australian Consumer Law.
Consumer guarantees cannot be excluded and are in addition to any express warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit https://consumer.gov.au/consumers-and-acl
Updated January 2025